The future of healthcare works at OpenLoop. Director of Operations, Patient Experience and Engagement United States- Remote About the Role OpenLoop is looking for a Director ofOperations, Patient Experience and Engagement to join our team remotelyor at HQ in Des Moines, IA. In this role, you will be responsible forowning the end-to-end virtual care journey for patients across our D2C partners.This role is responsible for designing, optimizing, and scaling patientengagement strategies that prioritize access, communication, satisfaction, andretention. This is a high-impact role that blends operations, UX strategy,patient support, and digital engagement innovation to drive world-class careexperiences at scale. WhatYou'll Do Build and oversee a unified patient support operation(contact center, patient processing) across all digital health touch-points(pre-visit, during visit, post-visit). Map and continuously refine the patientjourney, identifying friction points and optimizing workflows. Lead the implementationof omni-channel support strategies (SMS, chat, email, in-app) that areresponsive and human-centered. Develop and implement data-informed patient engagementprograms, including automated follow-ups, rebooking flows, reminders, andsatisfaction surveys. Partner with Product and Marketing to launchpersonalized communication campaigns that drive retention and improveoutcomes. Build and lead a cross-functional team includingPatient Journey Managers, Digital Experience Analysts, and SupportLeads. Partner closely with Clinical Ops, Product, Client Success, andEngineering to ensure coordinated and patient-centric designdecisions. Act as a key stakeholder in partner launches, ensuring each D2C brand’spatient experience is tailored but standardized where possible. Maintain high standardsfor patient communication that meet regulatory, accessibility, and brandstandards (HIPAA, ADA, etc.). Develop QA protocols to regularly assess and improvedigital interactions and care flows. Other duties as assigned Who You Are Bachelor's Degree inBusiness, Communications or related field. 7+ years of experiencein digital health, patient support, healthcare operations, or relatedpatient-facing digital roles. 3+ years of leadership experience managing digitalexperience or engagement teams. Proven track record of designing and optimizing digitalhealthcare journeys (e.g. virtual care, remote monitoring, etc.) Deep understanding oftele-health platforms, patient CRM tools, and communicationautomations. Clear communicator and collaborator comfortable working in a fast-paced,cross-functional tech environment. Remote Salary Range $140,000 — $163,000 USD Our Company Culture We have a relatively flat organizational structurehere at OpenLoop. Everyone is encouraged to bring ideas to the table and makethings happen. This fits in well with our core values of Autonomy, Competenceand Belonging, as we want everyone to feel empowered and supported to do theirbest work. In addition,for salaried positions you would also be eligible for: Medical, Dental, and Vision plans FlexibleSpending/Health Savings Accounts Flexible PTO 401(k) + Company Match Life Insurance, Pet insurance,and more Sound like a good fit? We’d love to meetyou. #J-18808-Ljbffr OpenLoop Health, Inc.
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