Responsibilities:

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

• Complete all required paperwork and reports accurately and efficiently to account for all collected parking revenues.

• Assist customers in lanes, and in the parking lot/structure; help direct traffic.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.

• Accept cash, debit, credit card payments and process if applicable.

• Keep parking location clean – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.

• Maintain, repair, and report to manager any malfunctioning parking equipment to ensure appropriate access to customers

• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.

• Work with and without supervision and follow directions of supervisors when requests are made.

• Inform all people loitering to move off property or call non-emergency number for police support.

• Make sure the location is safe and take care of any potentially hazardous conditions.

• Other related duties as assigned.

Experience:

• Strong customer service skills and abilities.

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

• Ability to work independently and multi-task.

• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.

• Ability to interpret policies, procedures, and standard business practices.

• Demonstrate a sense of urgency and timeliness. 

Skills:

• Willingness to be flexible, work multiple facility locations. 

• Ability to handle challenging and at times, emotionally charged situations.

• Ability to speak, read, and comprehend the English language.

• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Standing and walking for long periods of time (95 to 100% of the time)

• Lifting and moving parking equipment

• Sweeping and changing signage when needed.

• No sitting is allowed unless on break and off property.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify