Job Description
We're looking for friendly, reliable Member Services team members to join our evening and weekend shifts as the welcoming face of the Y!
The Member Services Rep is responsible for front desk operations—greeting members, answering questions, managing transactions, and supporting a safe, friendly environment.
Key Responsibilities:
Greet and check in members and guests
Answer phones and respond to inquiries
Sell and process memberships and programs
Handle cash and balance transactions
Provide tours and promote Y programs
Support daily facility operations and safety
Serve as a liaison between members and staff
What We’re Looking For:
Strong communication and customer service skills
Knowledge of YMCA programs and mission
Ability to multitask and stay organized
Willingness to promote member engagement and volunteerism
Help us make the Y a welcoming, fun, and safe place for all!
Abuse Prevention Responsibilities
All employees are expected to maintain boundaries, follow mandated reporting requirements, and uphold our policies and procedures to protect youth and participants. This includes attending required training, reporting suspicious or inappropriate behaviors, and adhering to procedures that minimize risk. Supervisors are also responsible for providing oversight, feedback, and accountability to ensure staff and volunteers follow these standards. Our organization is committed to creating a safe environment.
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