Job Description

Overview Patient Experience Manager at Crothall Healthcare Crothall Healthcare is a Compass One Company providing specialized, high-quality support services to the healthcare industry. Learn more at Salary and Benefits Salary: $50,000 - $50,500 per year. Eligible for annual bonus. Associates at Crothall are offered many benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, and more. Job Summary Responsible for coordinating and directing all patient experience activities within the assigned system. Monitor and, as needed, negotiate matters related to patient satisfaction initiatives to ensure high client and customer satisfaction, account retention, strong employee relations, achievement of financial goals, and future business growth. Ensure personnel comply with client, government, corporate, and division policies and procedures. Key Responsibilities Track financial incentives, penalties, and reporting tied to patient satisfaction performance for the unit Maintain and support client satisfaction at levels that ensure account retention Administer required client/customer surveys and respond in a timely and effective manner Monitor compliance, progression, and follow-up of patient satisfaction initiatives Assist in developing, customizing, and monitoring a department/unit patient satisfaction action plan Participate in hospital committees as necessary (e.g., Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee) Ensure compliance with regulatory agencies (CMS, JCAHO) Promote and monitor patient satisfaction progress to improve regional performance Stay aware of patient satisfaction updates and industry conditions Work closely with on-site management to reach operational goals Participate in monthly conference calls with other Patient Experience Managers and operations management Participate in Patient Experience Department learning sessions and webinars Recognize employees when programs succeed Prepare and implement development and training plans for patient satisfaction success Compose patient satisfaction reports as needed and ensure standardization of departmental operations Qualifications and Requirements HS diploma/GED or equivalent; 4-year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years of experience in service-oriented operations Good coaching and on-the-job training skills Excellent organizational skills and ability to multi-task Proficient in Windows-based office software including Microsoft Office (Word, Excel, PowerPoint, Outlook) Apply to Crothall today. Equal Opportunity Employer Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider qualified applicants, including those with a criminal history, in a manner consistent with applicable laws. Additional Information Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. Some locations may have additional benefits information. This posting may include additional internal notes or classifications for internal use. #J-18808-Ljbffr Crothall Healthcare

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