Job Description
JOB SUMMARY
Job Class: Patient Experience Specialist Department: Ellisville Family Medicine CORE DUTIES AND RESPONSIBILITIES Demonstrates Competency in the Following Areas: GENERAL FUNCTION:
JOB DUTIES:
-Register patients accurately and timely.
-Verify insurance.
-Collect co-pays/coinsurance.
-Scan documents into patient chart.
-Answer clinic phone calls.
-Become familiar with worker’s compensation and VA referrals.
-Schedule patients appropriately according to provider templates.
-Other job duties as assigned.
MINIMUM QUALIFICATIONS:
-Must be able to type 30 wpm
-Ability to read, write and understand verbal and written instructions.
-Basic computer skills
CONTACTS:
-Within organization—all departments
-Outside organization—insurance companies, physician’s offices, nursing homes, patient employers, vocational rehabilitation, and welfare department, worker’s compensation and Veteran Affairs liaisons.
DECISION MAKING:
-Decision taken to supervisor for approval:
RESPONSIBLE FOR:
-Computer, scanners, credit card machines
-Printers, copiers
-Paper/Forms
-Money received from patients
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