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OVERALL FUNCTION:

Reporting to the Technical Services Manager, Americas the Senior Technical Support Specialist, serves as a highly visible and strategic technical expert at Meyer Sound, supporting the user base across touring, installation, immersive, and cinema applications. This role blends deep system design knowledge with customer-facing support, education delivery, cross-department collaboration, and product development insight. Operating in a hybrid remote and travel-based capacity, the Senior Technical Support Specialist acts as a brand ambassador and technical thought partner across all verticals, ensuring successful system implementation, continuous client support, and feedback-driven innovation. This position is a full time, exempt position earning between $92,600 - $152,793/annually.

OVERALL FUNCTION:

Reporting to the Technical Services Manager, Americas the Senior Technical Support Specialist, serves as a highly visible and strategic technical expert at Meyer Sound, supporting the user base across touring, installation, immersive, and cinema applications. This role blends deep system design knowledge with customer-facing support, education delivery, cross-department collaboration, and product development insight. Operating in a hybrid remote and travel-based capacity, the Senior Technical Support Specialist acts as a brand ambassador and technical thought partner across all verticals, ensuring successful system implementation, continuous client support, and feedback-driven innovation. This position is a full time, exempt position earning between $92,600 - $152,793/annually.

ESSENTIAL RESPONSIBILITIES:

Customer & Field Support

• Deliver expert-level technical support via phone, email, remote, and on-site channels.
• Act as a primary point of contact for key customers, high-profile touring clients, and consultants.
• Lead on-site commissioning, calibration, and optimization across all vertical markets including touring, installation, corporate AV, cinema, worship, and performing arts.
• Support regional and international sales managers in system design reviews and proposal development.
• Serve as a brand ambassadorrepresenting Meyer Sounds technical excellence, customer-first values, and innovation ethos in all public engagements.

System Design & Audio Networking

• Consult on complex system deployments including Constellation, AVB/Milan networks, and scalable drive system architecture.
• Design and troubleshoot integrated digital signal flow for live and installed environments using Meyer Sound software and hardware platforms.
• Specialize in AVB/Milan and AES67-based networks with real-world signal routing and latency management considerations.

Education & Training

• Design and deliver educational content for in-person workshops, online modules, and internal documentation.
• Facilitate live technical training events for users, distributors, and partners in coordination with the Meyer Sound Education team.
• Partner with universities, professional audio organizations, and dealers to expand access to practical, workflow-based training.

Product & R&D Collaboration

• Participate in active R&D projects, acting as a field-facing proxy for end users to validate usability, performance, and workflow alignment of new technologies.
• Provide structured product feedback from real-world deployments to inform UI design, feature enhancements, and roadmap priorities.
• Collaborate with marketing and engineering to ensure product messaging aligns with technical capabilities and field experience.

Internal Tools & Workflow Development

• Co-manage Salesforce CRM improvements for the Technical Support team, including ticketing systems, data organization, and reporting dashboards.
• Contribute to the development of support documentation, internal best practices, and team training resources.

REQUIRED SKILLS & EXPERIENCE:

• 7+ years of experience in professional audio, system design, or technical support.
• MFA or equivalent advanced degree in Sound Design or related field preferred. Advanced proficiency with Meyer Sound tools, including Compass, Spacemap Go, Nebra, CueStation, and MAPP 3D.
• Strong working knowledge of AVB/Milan and AES67 digital audio networking.
• Proficient in AutoCAD/Vectorworks/Sketchup, SMAART, Microsoft Office, and Keynote.
• Excellent communication skills with experience presenting to both technical and non-technical audiences.
• Ability to manage projects independently and collaborate across technical and business teams.
• Knowledge of Salesforce CRM or similar CRM.
• Willingness and ability to travel globally up to 70% as needed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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Job Tags

Full time, 16 hours, Work at office, Remote work,

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