Desktop Manager Accessibility & Assistive Technology Specialist Job at Trilyon, Inc., Utah

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  • Trilyon, Inc.
  • Utah

Job Description

For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies.

For additional information or to view all of our job opportunities, please visit our website:

We are seeking a Desktop Manager Accessibility & Assistive Technology Specialist to join our team. This role will involve supporting end-user computing (EUC), Microsoft Windows Technologies, Active Directory, and accessibility/assistive software. The ideal candidate will have experience in EUC, Microsoft Desktop Technologies, ITIL, assistive technology support, and customer service excellence with a passion for creating accessible, user-friendly IT environments .

Job Title:

Desktop Manager Accessibility & Assistive Technology Specialist

Location:

Jordan, UT (Hybrid Onsite)

Duration:

6 Months + w/ possible extension

Rate/Salary:

DOE Job Description:

Key Responsibilities

  • End User Computing (EUC): Manage and support Microsoft Windows Technologies and Active Directory; troubleshoot and maintain third-party software and hardware.

  • Assistive Technology: Support Microsoft Assistive Software (Narrator, Magnify, ReadAloud) and ZoomText ReadWrite TM; provide training and guidance to end-users; stay current on assistive technology developments.

  • Customer Management: Deliver empathetic support to end-users, document issues, maintain records, and ensure regular, effective communication.

  • Service Desk/ITSM: Utilize ServiceNow or similar helpdesk systems; collaborate with developers, integration engineers, third-party vendors, and stakeholders; triage and prioritize issues to ensure timely resolution.

  • Service Management: Develop and maintain service management processes and documentation to support continuous improvement.

Required Skills

  • Strong background in Microsoft Windows Technologies, EUC, and Active Directory

  • Familiarity with Microsoft Assistive Software and accessibility tools (Narrator, Magnify, ReadAloud, ZoomText ReadWrite TM)

  • Experience with third-party software and hardware troubleshooting

  • Certifications in Microsoft Desktop technologies and ITIL

  • Excellent communication, problem-solving, and documentation skills

  • Ability to work cross-functionally with developers, engineers, and vendors

  • Strong customer service orientation with patience, empathy, and attention to detail

Why Join Us?
  • Trilyon, Inc. offers a comprehensive benefits package

  • Opportunities for growth and professional development

  • Collaborative and inclusive company culture

Equal Employment Opportunity (EEO) Statement

Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

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