Job Description

IT Support Analyst

Salary: $50,000 - $55,000

Onsite - Youngwood, PA 15697

Job Summary: We are looking for a highly motivated and skilled IT Onsite Support Technician to join our team. The ideal candidate will have at least 2+ years of experience in providing IT support. This position requires strong technical expertise in troubleshooting hardware and software, as well as experience in network administration and client-facing support. The successful candidate will also be comfortable working independently and traveling to client sites as needed to provide exceptional IT support services.

Key Responsibilities:

• Provide onsite IT support for end-users at client locations, addressing hardware, software, and network issues promptly and professionally.
• Install, configure, and maintain operating systems (Windows OS, macOS) and key business applications, including Office 365 and other commonly used software.
• Troubleshoot and resolve a wide range of technical problems, including network connectivity issues, printer malfunctions, VoIP system issues, and backup failures.
• Support networking configurations, including TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and Wi-Fi setup and troubleshooting.
• Utilize management tools to document and track support requests, resolutions, and system configurations.
• Perform system updates, patches, and general maintenance to ensure all hardware and software are up to date and secure.
• Assist with setting up and maintaining virtualized environments (VMware, Hyper-V) and cloud platforms (Azure).
• Provide user training on various software and hardware applications to ensure effective use of IT resources.
• Ensure proper documentation and knowledge sharing for ongoing support and future troubleshooting.
• Travel to client sites as needed to deliver onsite support and resolve technical issues.
• Lift and transport IT equipment (up to 50 lbs) as required for installations and support.

Qualifications:

• Required:

  • 2+ years of IT support experience in a Managed Service Provider (MSP) or similar environment.
  • Strong knowledge of Windows OS, macOS, Office 365, and common business applications.
  • Some experience with networking (TCP/IP, DNS, DHCP, VPNs, firewalls, switches, Wi-Fi).
  • Ability to lift and transport IT equipment up to 50 lbs.
  • Willingness and ability to travel to client sites as needed.

• Preferred:

  • Industry certifications (CompTIA A+, Microsoft, or similar).
  • Experience supporting virtualization (VMware, Hyper-V) and cloud platforms (Azure).
  • Strong troubleshooting skills with printers, VoIP systems, and backup solutions.

Soft Skills:

• Excellent problem-solving and critical-thinking abilities.
• Strong written and verbal communication skills to interact with both technical and non-technical users.
• Ability to work independently, manage time efficiently, and prioritize multiple tasks.
• Strong attention to detail and a proactive approach to resolving technical issues.

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Creative Financial Staffing

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