Restaurant Server Job at Highgate Hotels, Monterey, CA

TnlDcnphL3k5eEZ4R1hGNHRNOXA2Y0tY
  • Highgate Hotels
  • Monterey, CA

Job Description

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Monterey Beach Hotel Monterey, CA
Overview

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
  • Have a thorough knowledge of menus and current specials in applicable outlets.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Pre-bus all tables removing soiled dishes after each course.
  • Be familiar with the operation of the P.O.S system.
  • Perform cashiering functions by closing checks and preparing end of shift paperwork.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
  • Ensure that tables and side stands are kept stocked, tidy and clean.
  • Keep all beverages at least full (coffee, tea, soda, water, and lemonade).
  • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
  • Answer the telephone according to standards.
  • Consistently upsell food, beverage and promotional items to guests.
  • Be familiar with fire extinguishers, locations and know how to use them.
  • Receive and deliver food and beverage orders and collect payment.
  • Ensure overall guest satisfaction.
Qualifications
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

Job Tags

Flexible hours, Shift work,

Similar Jobs

CHRISTUS Health

CLS, Clinical Laboratory Scientist II - Atlanta Lab - PRN Job at CHRISTUS Health

 ...accredited laboratory within the last 5 years. Licenses, Registrations, or Certifications Must possess Certification for MT, MLS, CLS, or MLT from ASCP, AMT, AAB, or HEW/HHS If certification with an expiration date is held, the certification must be maintained and... 

D4C Dental Brands

Pediatric Dental Assistant Job at D4C Dental Brands

 ...Join Parklane Pediatric Dentistry as a Dental Assistant! Are you passionate about helping kids develop healthy habits and smiles? As a Dental Assistant at Parklane Pediatric Dentistry, youll make a real impact on children's lives while working with a fun, supportive... 

Reformed Theological Seminary

Senior Pastor: First Christian Church Job at Reformed Theological Seminary

The Senior/Lead Pastor serves as the spiritual leader of the church, responsible for proclaiming the gospel, teaching biblical truth, and shepherding the congregation. This role requires strong leadership, collaboration with elders/board, and a heart for discipleship,... 

Tutor Me Education

Online Tutor Job at Tutor Me Education

 ...Tutor Me Education is reshaping how students learn. We are looking for teachers and tutors with virtual tutoring experience to provide 1:1 or group instruction to students all across the country! Here are the details: Virtual instruction from your home computer... 

MedPro Healthcare Allied Staffing

Travel Hospital Staff Pharmacist Job at MedPro Healthcare Allied Staffing

 ...accredited College of Pharmacy Prefer 2 years experience in a hospital setting Pharmacist licensure in state applying or...  ...matching ~ Unlimited Referral Bonuses starting at $500 Benefits Weekly pay Employee assistance programs Referral bonus...